What we do:
CloudCommerce is a visionary company with a mission to empower small and medium-sized enterprises (SMEs) in the SEA region to thrive globally. Our comprehensive suite of technology solutions and guidance creates an integrated ecosystem that drives sustainable growth and success, unlocking all opportunities for SMEs.
Our platform offers a range of tools and services, including end-to-end cross-border logistics (Fastship.co), e-commerce fulfillment, e-commerce solutions, and an online marketing campaign platform. Our goal is to help SMEs grow their e-commerce business by providing everything they need in one convenient place. If you're passionate about making a difference and want to be part of an innovative team, then this could be your next role.
What you will handle:
- Handle customer inquiries, complaints, claims, service guarantee requests in a timely and accurate manner.
- Provide solutions and assistance about products and services through different channels including incoming calls, LINE and inquiries from other channels for pick – up.
- Update records, follow up, and feedback customers about their inquiries.
- Ensure the successful users process by explaining procedures; answering questions and providing information.
- Maintain a high level of communication; report problems when arising.
- Maintain and improve quality or services by adhering to standards and guidelines; recommending improved procedures
What you have:
- Bachelor's degree in related field
- Min. 1-3 years of working experience in Customer Services, Customer Relationship Management, Call Center, Telesales or related fields
- Willingness to learn product and service knowledge
- Customer Centric personality with an excellent service mind
- Computer MS office applications
- Good command in Thai and English
- Good communication skills
- Able to work under pressure
- Able to commute to work at our HQ in Chaeng Wattana 14
What you will get:
- Language allowance with Toeic score up to 3,000 THB
- Attendance allowance
- Free Parking: Park hassle-free, your convenience ensured.
- Medical Plan: With us, your life's uncertainties are met with healthcare coverage.
- Performance Bonus: Celebrate and Reward your dedicated effort and success.
- Quarterly Party: Connect, relax, and celebrate!
- Tons of Opportunity to Grow: Nurturing your potential. Thrive within and beyond.
- Extra Holidays for Special Occasions: We're here to support you through significant times in every chapter.
- Empowerment through Tools: Innovation, your way. Embrace tools for enhanced efficiency.