About FASTSHIP
FASTSHIP is Thailand’s leading cross-border logistics platform, partnering with over 15 top delivery providers such as UPS, FedEx, and ThailandPost. We serve over 200 destinations with 25 unique logistics services and 20 service points nationwide. Our goal is to support the fast-growing SEA eCommerce market with innovative, tech-driven logistics solutions.
Location:
Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there.
Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7
Benefits of working with us:
TOEIC language allowance
Performance bonuses
Health insurance
Company holidays
Free parking
Quarterly parties and career growth opportunities
If you have any questions or need further information, please add us on Line: @915bksen or hr@cloudcommerce. co
What you will handle:
- Collaborate closely with the Team to implement effective onboarding procedures and performance targets (SLAs) for Fastship products and services
- Actively participate in customer onboarding activities through phone and chat—guiding new users, addressing inquiries, and closing onboarding-related deals.
- Present compelling value propositions that clearly communicate how our solutions meet customer needs.
- Take ownership of individual onboarding targets and lead by example in achieving key milestones. (LINE / Facebook / Live Chat)
- Maintain accurate records of onboarding activities and analyze performance data to identify trends and areas for improvement.
- Maintain reports on onboarding metrics with internal teams.
- Learn and apply knowledge of Fastship’s services, internal tools, and reporting processes.
- Ensure high standards of customer satisfaction and service excellence during the onboarding phase.
- This position requires working every other Saturday (WFH on Saturdays)
What you have:
- Bachelor's degree in related field. Fresh graduate candidates are welcome.
- Working experience in Customer Services, Customer Relationship Management, Call Center, Telesales is an advantage
- Willingness to learn product and service knowledge
- Customer Centric personality with an excellent service mind
- Computer MS office applications
- Thai communication at a native level and English communication at good level is a must
- Good communication skills
- Able to work under pressure
We are not able to provide work visa for this position*